RESOURCE CENTER / PLATFORM DESIGN
Maze of Life
A resource-center experience that helps people explain what they need and find a relevant service pathway.
THE NEED
A clearer way
to find support.
A person seeking help may not know which service, location, or next step fits. A complex organization needs an understandable front door.
Tanya, a virtual receptionist, introduces separate entry paths for people seeking support, making a referral, or asking a question.
MY CONTRIBUTION
Collaborative platform architecture
I worked collaboratively on the platform architecture, organizing how visitors enter the experience and connect with the organization’s services and processes.
WHAT YOU CAN EXPLORE
- Guided entry and referral pathways
- Organized services and regional locations
- Case-management information
Explore the linked website for its current experience. Some features may require an account.
WORK WITH CHAD
Make your service easier to navigate.
Discuss how customers find and access your services.