INSIGHTS / NOTES FROM THE WORK
Reflections on problems, people, and tools—drawn from the experiences behind my work.
OPPORTUNITY
At RMS, inspection became more valuable when connected to a repair decision. Ask: what happens after your current service, and could your team help with that next stage?
List the capabilities you already have, the customer handoffs that fail, and the gaps a partner could fill. Use those observations to test a service idea.
The RMS chapter ↗RELATIONSHIPS
Before proposing a solution, ask the customer to describe the last time the problem happened.
Who was involved? What did they try? What made the situation difficult? A specific example gives you more to work with than a broad request.
How that shapes my work ↗PRACTICAL TECHNOLOGY
Choose one repeated task and describe its inputs, decisions, and handoffs before selecting a tool.
For product discovery, that might mean starting with a photo, checking catalog matches, and having a salesperson confirm suitability. Decide what the tool can assist with and what the person must verify.
My view on AI & business ↗WORK WITH CHAD
Explore how one of these ideas could apply to your team.