Learn firsthand
Ride with salespeople and listen to customers, employees, and operations staff.
Business Builder.Relationship Matchmaker.Technology Integrator.
Company analysis. Practical plan. Hands-on implementation.
- Service business in 36 months
- $5.5M
- RMS · built with the team
- Recorded LinkedIn impressions
- 4.63M
- 143 selected posts
- Businesses acquired by Duke’s
- 02
- EPS Products & RMS
- Industry interviews & conversations
- ~150
- The Infrastructure Network
LinkedIn post totals compiled October 16, 2026. Audience & reporting context →
WHERE IS YOUR BUSINESS GETTING STUCK?
Start with
the challenge.
Which part of your business needs attention: customer engagement, your team, or the services you offer?
01 / SALES & RELATIONSHIPS
Activity needs to become opportunity.
Your team is attending trade shows, responding to bids, and making calls. Are those activities opening useful customer conversations and moving opportunities forward?
02 / PEOPLE & FOLLOW-THROUGHYour people need support.
Your team may need clearer direction, stronger skills, or a relevant coach. Learn what is getting in the way of their day-to-day work.
03 / PROGRAMS & DELIVERYThere is potential to build on.
You see room for a new service or better way of working. Examine customer demand, delivery capacity, costs, and margin potential before choosing where to invest.
COMPANY ANALYSIS & IMPLEMENTATION
Learn the business.
Build the plan.
Help make it happen.
Get an independent view of what customers and employees experience—including concerns that may not reach leadership—and a clear starting point for action.
See what each stage involves →Present the analysis and plan
Bring leadership a company overview and prioritized recommendations, with responsibilities and ways to assess progress.
Implement together
Work alongside your team to put the agreed programs, coaching, relationships, or tools in place.
Review and adjust
Review progress through a monthly retainer and adjust priorities as the work develops.
WORK WITH CHAD
The plan follows
the need.
The analysis helps us choose where to begin. Technology supports each area where it adds value.
Education
Mentorship, workshops, and coaching to strengthen customer conversations and support your people.
Programs
Develop a repeatable service around your capabilities, customer demand, and delivery capacity.
Relationship Building
Build customer engagement through interviews, customer promotion, introductions, and consistent follow-up.
EXPERIENCE BEHIND THE IDEAS
From a problem.
To a program.
To results.
These business chapters show how I have turned customer needs, field capabilities, and relationships into practical programs.
The stories behind the work →EPS Products
I turned a biological grease-treatment tablet into a monthly service for cities facing clogged sewers and grease-filled pump stations. The program created recurring revenue by treating problem areas on a regular schedule. Duke’s later acquired EPS.
RMS Utility Services
I helped turn Midwest Water Group around with the team, developing RMS into a $5.5 million service business in 36 months. From 2017 to 2020, the team grew from one employee to 25 before acquisition.
Read the business story →The Infrastructure Network
Building relationships meant hundreds of miles on the road. I created a media program where industry leaders, businesses, and customers could share expertise, promote their work, and connect through interviews and conversations.
PEOPLE I’VE WORKED WITH
In their words.
Experience finding opportunities,
connecting people, and supporting learning.
Finding opportunities
Chad is an exceptional sales representative with the unique ability to seek out opportunities where many other sales people would give up.
Michelle HarrodBusiness development
Conversations that connect
I have done three podcasts with Chad and found him creative, great to work with, and professional. He is also bringing people together in creative ways to help share the knowledge these people have.
Dr. Dennis Truax2022 President · ASCE
Learning across the industry
The Infrastructure hotseat has been an excellent learning platform for my team and I. It allows us to learn what others are succeeding at…
Trino PedrazaPublic Works & Utilities
FROM IDEAS TO WORKING PROJECTS
Different needs.
The same curiosity.
These projects show how I connect industry experience, relationships, and technology around a practical need.
MEDIA & CONVERSATIONS
Join the conversation.
Engineering Management Institute
How AI Is Transforming Project Procurement in AEC and Construction
March 17, 2025
Listen to the conversation ↗
Engineering Management Institute
How Technology Is Changing Mental Health Support in AEC
November 26, 2024
Listen to the conversation ↗
With Joseph Blackman
Chad Smeltzer on the Public Works Podcast
April 24, 2023
Listen to the conversation ↗
THE PERSON BEHIND THE WORK
Curiosity brought me here.
Listening moves it forward.
ADHD shapes how I notice patterns and connect ideas. Through self-awareness, listening, and coaching, I’ve learned to better manage my focus, organize my ideas, and follow through—both in my own life and in serving others.
I care about helping people see what they can do with the experience they already have—and connecting them with someone who can help.
Get to know me →YOUR NEXT STEP
Where do you want
your business to go?
Start with a free 30-minute conversation about your business and what you want to improve.
We’ll discuss whether a company analysis is a useful next step.